Applying Quality Management in Healthcare: A Process for by Diane L. Kelly

By Diane L. Kelly

In brand new period of elevated responsibility for caliber of care, all healthcare managers needs to be fluent within the ideas and instruments of caliber administration. utilizing caliber administration in Healthcare: A procedure for development in actual fact explains the fundamentals of functionality excellence and offers a suite of instruments for handling healthcare caliber. even though it covers the basics, it strikes past outdated tools and offers an built-in method of tackling the standard demanding situations inherent in healthcare. a pragmatic consultant, this ebook is loaded with real-world examples that may support readers quick grasp new options.

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For example, a shift supervisor for the patient transportation service in an 800-bed academic medical center watches the electronic dispatch system that displays a minute-by-minute update on transportation requests, indicators of patients en route to their destination, and the number of patients in the queue. By monitoring the system, the supervisor is immediately aware if a problem occurs and, as a result, is quickly able to take action to resolve the problem. If the number of requests unexpectedly increases, the supervisor can reassign staff breaks to maximize staff availability and minimize response times.

1. 2. 3. 4. Read the case study. Describe at least one example of how management in this case study demonstrated the principle of customer focus. Describe at least one example of how management in this case study demonstrated the principle of continuous improvement. Describe at least one example of how management in this case study demonstrated the principle of teamwork. Case Study This case study is excerpted with permission of Simon & Schuster Adult Publishing Group from The New Pioneers: The Men and Women Who Are Transforming the Workplace and the Marketplace by Thomas Petzinger, Jr.

Progress along the continuum is seen when the hospital adopts CQI techniques to improve work processes. This point is demonstrated by the CQI projects sponsored by Hospital A’s CQI department staff. Hospital B exemplifies an organization that is progressing to a more mature state along the quality continuum. Hospital leaders demonstrate quality through their actions and through the direction they set for the organization. Quality is the responsibility of everyone in the organization rather than something that is delegated to specialists.

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