ABC of ICT - An Introduction to the Attitude, Behavior and by Bernan

By Bernan

This creation, the sister book to the ABC Card Deck, is a brand new method of dry and formal education and alter courses. Making powerful and sound issues with a splash of humor, it was once designed and drawn through Paul Wilkinson and Jan Schilt. It covers the smooth abilities, that are finally pivotal to any ICT operation.

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Extra info for ABC of ICT - An Introduction to the Attitude, Behavior and Culture of ICT

Sample text

Saying yes and doing no This is a common attitude we encounter in many IT departments. It appears as if people are willing to cooperate, but it is just that – an appearance. In reality they don’t. It can be a symptom of thinking ’If I say yes they will leave me alone and go away and I can carry on doing what I always do’, it can also be a symptom of not wanting to disappoint somebody by saying ’no’. Like many IT organizations we are so eager to please the users we say ’yes’to everything. We never say ‘no’!

Ask them to give and commit to planning for the task. • Ask them if they have all the necessary resources and information to enable them to complete the task. • Ask them what help they need to be able to complete the task. • Coach the employee in the execution of the task, maintain contact about the progress, check to see if there are any new questions and that the task is still clear. • Adress employees directly if they have failed to meet their agreed targets and have failed to report this is a timely way.

Must help staff to identify ABC issues and discuss solution approaches to dealing with them. 5. Must help students transfer what they have learnt into their own daily situation. Business managers: 1. Must have an attitude that reflects the statement that ‘IT is a strategic asset within their organization’. 2. Must show ‘desirable behavior’ in managing IT as a strategic asset if this is the case. 3. Must ensure that the ‘culture’ within the business at all levels is focused on realizing the benefits of IT as a strategic asset and for ensuring that the risks associated with poor IT decision making and ‘undesirable business behavior’ are well managed.

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